01
Engagement
No-show rates dropped significantly due to app-based reminders and tele-consult options.
Digital Transformation for Medical Collectives
CLINIC GROUPSINGAPORENetwork
Client Background
A forward-thinking medical collective in Singapore managing multiple clinic sites. They wanted to modernize their patient engagement and standardize clinical operations across their distributed network.
The Challenge
Facing operation bottlenecks
The group struggled with a lack of visibility across sites and disjointed patient communication. Their old system could not support modern needs like telemedicine or a unified mobile app, leading to high no-show rates and claim rework.
The Solution
Unifying the entire ecosystem
Operations Engine
Unified multi-site management for centralized control of all clinics and staff rostering.
Clinical Core
Standardized EHR workflows across all locations to ensure consistent care delivery.
Finance & Insurance
Automated billing and claims processing workflows to minimize manual errors and speed up settlement.
Patient Engagement
Launched a fully integrated Telemedicine platform and a branded Patient Mobile App/Portal for seamless access.
"The Mazecare end-to-end platform with telemedicine changed everything for us. No-shows dropped, first-contact resolution improved, and we've minimized claim rework across all our sites. It is a game changer vs the old system we used."
— Medical Director
The Impact
Measurable operational success
02
Operations
First-contact resolution improved, enhancing patient satisfaction.
03
Finance
Minimized claim rework across all sites due to cleaner data input at the source.