Telehealth
& Remote Care.
Integrated video consultation platform with AI-powered pre-visit symptom collection, real-time clinical note generation, automated post-visit summaries, and remote monitoring integration. AI routes cases between in-person and virtual based on clinical appropriateness.
Virtual care that feels like a real clinical channel.
Not a video link bolted onto your workflow. A fully integrated virtual care platform with AI at every step.
AI Pre-Visit Symptom Collection
Before the video call begins, AI collects symptoms, history, and chief complaint from the patient via chat. The provider joins with context already structured and ready.
Real-Time Clinical Note Generation
AI listens to the virtual consultation and generates structured SOAP notes in real-time. The provider reviews and signs off instead of writing from scratch.
Integrated Video Consultations
HD video built into the clinical workflow. No third-party links, no app downloads. Patient joins from browser. Provider sees the EHR, notes, and video on one screen.
AI Care Routing
AI triages incoming cases and routes them to virtual or in-person based on clinical appropriateness. Acute presentations are flagged for physical visit. Stable follow-ups go virtual.
Automated Post-Visit Summaries
After the call, AI generates patient-facing summaries, care instructions, and follow-up scheduling recommendations. Summaries are sent automatically to the patient portal.
Remote Monitoring Integration
Connect wearables and home devices. Vitals flow into the patient record between visits. AI flags abnormal readings and triggers provider alerts or virtual check-ins.
Book, triage, consult, and document in four steps.
AI handles the work before, during, and after the virtual visit.
More access. More capacity. No quality trade-off.
Zero Friction
Patient accessCare from home with no app downloads, no accounts. One link, one click, full clinical encounter.
30-40%
More capacityExtend clinic capacity without physical expansion. Capture revenue from patients who would otherwise not visit.
Zero Typing
Clinical documentationAI generates SOAP notes, summaries, and patient instructions in real-time during the consultation.
Asia-First
Clinical-grade virtual careReplaces fragmented Zoom and WhatsApp workflows with a first-class clinical channel integrated into the EHR.
Plug into your stack or run natively.
Add AI virtual care via open API, or run natively on Mazecare OS.
Standalone via Open API
Integrate into your current EHR or PMS via REST APIs and HL7 FHIR. Send patient context in, receive visit notes, prescriptions, and billing data back. Typical integration: 1 to 3 weeks.
Native on Mazecare OS
Virtual visits are full clinical encounters. Pre-visit collection, video, AI notes, prescriptions, billing, and follow-up scheduling all connected in one flow. Go live in days.
AI Model Agnostic. Your AI, Your Choice.
Choose, combine, or bring your own models for transcription, note generation, and care routing.
Pre-integrated Models
Medical transcription and note generation models optimized for clinical conversations, ready out of the box.
Open-source Models
Deploy open-source speech-to-text and NLP models within your own infrastructure for full data sovereignty.
Custom Fine-tuned
Train models on your specialty vocabulary, documentation style, and care routing preferences.
Bring Your Own API
Connect any external transcription, NLP, or clinical decision support API. Use your existing enterprise agreements.
Clinical-grade virtual care, not just video.
The only platform combining AI clinical intelligence with integrated video and its own AI-native OS.
| Feature | Zoom / Teams | Legacy Telehealth | Generic Video |  |
|---|---|---|---|---|
| AI pre-visit symptom collection | ||||
| Real-time clinical note generation | ||||
| AI care routing (virtual vs. in-person) | ||||
| Integrated HD video (no third-party links) | Limited | |||
| EHR displayed alongside video | Limited | |||
| Automated post-visit summaries | ||||
| Patient portal delivery of summaries | Limited | |||
| Remote monitoring integration | Partial | |||
| Follow-up scheduling from visit | Limited | |||
| Prescription and billing from virtual visit | Partial | |||
| No app download required for patient | Partial | |||
| FHIR-native interoperability | ||||
| AI model agnostic | ||||
| Own AI-native OS | ✓ Mazecare OS |
Frequently asked questions.
When a patient books a virtual visit, AI sends a structured intake via chat or patient portal. It asks about symptoms, duration, severity, relevant history, and current medications. By the time the provider joins, the context is organized and ready on screen.
AI listens to the video consultation and extracts clinical information in real-time. It drafts a structured SOAP note as the conversation progresses. The provider reviews, edits if needed, and signs off. No typing during or after the visit.
AI evaluates the patient's symptoms, acuity, history, and the type of visit. Stable follow-ups, medication reviews, and minor complaints route to virtual. Acute presentations, new unexplained symptoms, or cases needing physical exam are flagged for in-person.
No. Patients join the video call from any browser on desktop or mobile. A single link is sent via SMS or email. No account creation, no app store, no login friction.
Yes. The virtual visit is a full clinical encounter. Providers can prescribe, order labs, generate referrals, and bill, all from the same screen. Everything flows into the EHR and billing engine.
Patient wearables and home devices push vitals into Mazecare via API. AI monitors readings between visits and flags abnormalities. Alerts can trigger a virtual check-in, a provider notification, or a care plan update.
Yes. Integrates with any EHR or PMS via REST APIs and HL7 FHIR. Virtual visit notes, prescriptions, and billing data sync bidirectionally. Or run natively on Mazecare OS for a fully unified workflow.
Ready to make virtual care a real clinical channel?
See AI Telehealth in action with your own workflows and patient journey.