Modern Care
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Yes. Mazecare provides a single longitudinal patient timeline that unifies outpatient consults, specialist referrals, ER visits, inpatient ward documentation, surgical records, and discharge summaries. Doctors see one continuous patient record regardless of the care setting. Billing, pharmacy, and insurance work seamlessly across both inpatient and outpatient encounters.

The embedded AI Clinical Assistant acts as an enterprise-grade ambient scribe and diagnostic copilot. It listens during consultations, generates structured clinical notes, suggests ICD/CPT codes, synthesizes deep inpatient history, and recommends care pathways based on clinical context. All AI suggestions require mandatory clinician validation — AI is always a co-pilot, never autonomous. The system is AI model agnostic, supporting OpenAI, Google, Anthropic, or self-hosted models.

When a doctor completes a consultation or a patient is discharged, the claim is automatically assembled from structured clinical data — diagnosis codes, procedure codes, medications, consumables. The built-in rules engine validates the claim against the insurer's policy rules, checks eligibility, calculates co-pays, and submits the claim electronically. For many insurers connected to Mazecare's network, adjudication happens in real-time, meaning your hospital gets confirmation of payment before the patient leaves. This eliminates the 60-90 day wait for complex inpatient reimbursements.

Yes. Mazecare supports modular phased deployment. You can start with standalone modules — for example, just the insurance and billing module, or just the queue management and scheduling module — and see immediate ROI. Over time, you can progressively unlock the full hospital operating system. Each module is designed to work independently or as part of the unified platform. This approach minimizes disruption and allows your teams to adapt gradually.

Yes. Mazecare connects seamlessly to mandatory government digital health bridges including Hong Kong's eHRSS (Electronic Health Record Sharing System) and Singapore's NEHR (National Electronic Health Record). The platform uses HL7 FHIR interoperability standards to ensure compliant data exchange. This means your hospital meets government digital health mandates without building custom integrations.

Full hospital deployment — including data migration, bespoke configuration for your clinical pathways and billing rules, department-wide on-site training, and go-live — typically takes 8–16 weeks depending on hospital complexity. Standalone module deployments can go live in as little as 4 weeks. Our local delivery teams in Hong Kong and Singapore manage the entire process on-site, working across all wards and shifts to ensure every staff member is confident before go-live. Your existing systems run in parallel throughout, ensuring zero downtime for your 24/7 operations.

Mazecare is built for multi-location, multi-specialty hospital groups. Each location can have its own configurations, clinical pathways, staff rosters, and fee schedules while sharing a unified patient record, centralized analytics, and consolidated billing. Group executives get real-time dashboards across all locations, while individual hospital managers see their own operational metrics. Inventory, pharmacy, and supply chain can be managed centrally or per-location.